Senior Implementation Services Assistant

Duties & Responsibilities:  

The configuration Assistant will:

• Be responsible for implementing Darwin by configuring it to meet our Client requirements.
• Implement the feedback from peer review on the design and configure the system as per guidelines
• Perform thorough Unit testing before assigning the Work Package to QA
• Fix the defects reported by QA, conduct root cause analysis of defects and define the preventive action steps.
• Ensure process compliance – unit test plans updated on JIRA, all communication with business analyst to be tracked on JIRA
• Manage to complete the configuration scope in the estimated effort and time

Knowledge:

Darwin™ Knowledge

• Be able to perform simple configuration tasks with no guidelines or supervision;
• Able to build and perform unit testing on simple outbound and inbound interface (EG: Payroll report for a Client, provider report for a Client)
• Able to configure and schedule standard provider reports, perform simple branding and other simple-medium tasks
• Assess configuration impact and communicate this to stakeholders involved before the configuration starts

Software Development Life Cycle internal process

• Manage projects by following the ID3 methodology, using templates and the process flow described on Confluence

Communication

• Owns communication on work packages assigned: pro-actively informs project stakeholders about status of work

Growth/Development

• Seeks out opportunities for self to be assigned to different projects to demonstrate and develop new and existing skills
• Seeks development by reaching to a mentor or colleagues who can provide advice, direction and share insights on various parts of the projects assigned
• Actively attend team trainings: Service Delivery Specific Trainings, Darwin™ related knowledge session, Technology product updates
• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with line manager, keep Darwin skills tracker updated, identify new areas to develop
• Attend the Advance Enablement sessions, Lessons learnt sessions

Skills Required:

• Excellent verbal and written communication skills in English
• An eye for detail – good logical and numerical reasoning
• Fast learner with the ability to pick up new tasks quickly

Process/Project Management

• Sound knowledge of SDLC/STLC concepts
• Knowledge of Workflow tools(preferably Jira)/Defect Management/RCA 

Added Advantage

• Basic HTML skills
• Good data manipulation skills in Excel

Behavioral Competencies:

Competencies

Expected Proficiency Level

Basic

Intermediate

Advanced

Client Focus

P

Inclusive Orientation

P

Operational Management

P

Innovation/Creativity

P

Drives results

P

Education: 

• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream

Eligibility: 

• Minimum 1-3 years work experience