Senior Implementation Manager

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic

• Own and Manage the client integration and onboarding process
• Guide client tech team through the integration process
• Plan and consult client marketing team on use cases and solutioning
• Coordinate between internal cross-functional teams
• Ensure continuity between Sales and Customer Success
• Reduce “Time to Revenue Recognition” and provide customers with a fast and effective on-boarding experience

• 6 - 9 years of experience
• Project Management skills with an organized approach
• Documentation of Integration Processes and Best Practices
• Good technical knowledge to help clients make appropriate customizations
• Experience and understanding of Rest APIs
• Experience in working on integrations with Android/iOS/other app platforms
• Exposure to Mobile App Technologies is a plus
• Experience in Front End Web Development is a plus
• Experience in CRM, marketing automation platforms is a plus
• Experience in JIRA, Zendesk or similar ticketing tools is a plus
• Exposure to Analytics tools like GA, GTM etc. nice to have
• Awareness on Information Security concepts and Best Practices