Job Description
Company DescriptionRotork is a global FTSE 250 British Engineering company, the market leading valve actuator manufacturer and flow control and instrumentation company. We are embarking on a multi-year period of exciting change to accelerate the growth of our business and consolidate our world-wide market leadership position.
Vision
To be the industry leader that is respected and admired by our customers and competitors for its people, performance and products.
Mission Statement
We will
• Grow the company both organically and through acquisitions, whilst maintaining the Focus on Profitability and return on Sales.
• Further develop our global sales and services network providing local support to our customers around the world
• Work with our customers and provide them with the benefits of innovative, technically advanced, high quality products and associated services.
• Be a fair, equal opportunities employer with high ethical standards aiming to provide safe working conditions across our business worldwide.
• Be a good corporate citizen, supporting the local community, acting with the integrity and honesty whilst always considering ways of improving our operational impact on the environment.Job DescriptionPurpose of this Role
Connecting with Business Functions, Business Relationship Management team, Enterprise Architecture and IT Project teams to facilitate change to achieve the strategic objectives of Rotork, recommending appropriate improvements and efficiency gains to business systems and processes also support users to ensure adoption of systems and processes.
Key responsibilities
• Delivering the Implementation Project Plans within time scale and quality expectations to the Rotork Factories and Subsidiaries, highlighting any risks or issues that may affect the successful delivery of the Project Plan
• Ensuring behaviors and actions that promote and provide services to enhance the reputation of RIDEC always.
• Assist with and oversee product configuration, including imports, templates and more.
• Train users on capabilities and responsibilities within Dynamics 365.
• Provide implementation and post implementation support for global roll out.
• Partnering with local stakeholders to gain relevant client sign off on information throughout project work
• Expected to meet KPIs in a manner which is consistent with Rotork’s core values and behaviours
• Provide regular reporting updates including logging against relevant milestones/tasks and Time Sheet reporting to Team Lead – Implementation in charge onsite.
• Partner with the Senior Business analyst and Key stakeholders to resolve and document missing Internal Rotork Processes.
• Partnering with the Team Lead - Implementations as required in order to substantiate any project escalations for quick and effective resolutions.
• Promptly assist with any customer support requests.
• Manage regular channels of communication with local stakeholders to set and manage expectations within agreed TAT.
• Streamline relevant processes and procedures, introducing changes as needed for potential improvements.QualificationsSkills
• Understand the Rotork Business Processes and systems
• Knowledge of Business Process analysis frameworks, methods and toolsets.
• Must have can-do attitude and highly self-motivated
• Should attend training to develop relevant knowledge and skills
• Should have an excellent communication skill
• Should be experienced in presentation and reporting
• Should be experienced in training the end users / clients in the Business process
Key Qualifications
• 4+ Years of Experience in AX / MS D365
• Excellent Analytical skills to see always from Big picture stand point.
• Experience in Problem management, prioritizations, resolution of issues and acceptance of solutions.
• Knowledge and experience of manufacturing operations and business processes
• Experience with integrated Sales and ERP systems.
• The ability to implement feedback, learn quickly, and contribute new ideas
• A general concern for the wellbeing of others and the desire to work on problems
• An entrepreneurial spirit and unrelenting passion to deliver the best service possible
• An ability to work independently within a small, fast-paced team
Required Competencies
• Relationship-building – proven ability to work with multiple stakeholders.
• Problem solving skills – Analytical skill and an informed, evidence based approach.
• Focus - delivery of high quality work in a timely manner.
• Communication – strong verbal and written skills.
• Customer Service - present a positive image to internal and external customers and demonstrate commitment to resolving customer issues.
• The ability to work under pressure on multiple tasks within the given project timeframes.
• A flexible approach to travel and working hours as required to meet the demands of the role
