Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
Key Responsibilities:
- Focus on designing, training, and integrating Large Language Models (LLMs) and AI technologies to enhance product capabilities and customer experience, driving innovative solutions and ensuring alignment with the latest advancements in artificial intelligence.
- Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
- End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
- Liaise with other engineers, architects and business stakeholders to understand and drive the product or service's direction
- Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
- Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
- Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change
- Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
- Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
- Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
- Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc.
