Senior Facility Executive - Soft

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Strategic Planning and Leadership:

• Develop and implement strategic plans for soft services management
• Set performance standards and key performance indicators (KPIs) for soft services
• Lead and mentor a team of facility managers and service providers
• Collaborate with other departments to align soft services with overall organizational goals

Service Management:

• Oversee the delivery of soft services, including but not limited to: • Cleaning and janitorial services • Security and reception • Mail and courier services • Food services and catering • Landscaping and grounds maintenance • Waste management and recycling • Space management and move services
• Ensure compliance with health, safety, and environmental regulations
• Implement and maintain quality control systems for all soft services

Vendor Management:

• Select, negotiate, and manage contracts with external service providers
• Develop and maintain strong relationships with key vendors
• Regularly evaluate vendor performance and implement improvement plans as needed

Budget and Financial Management:

• Prepare and manage annual budgets for soft services
• Analyze costs and implement cost-saving measures without compromising service quality
• Review and approve invoices from service providers

Continuous Improvement:

• Stay informed about industry trends and best practices in facility management
• Implement new technologies and processes to improve service delivery and efficiency
• Conduct regular service audits and implement corrective actions

Stakeholder Management:

• Act as the primary point of contact for facility-related issues and inquiries
• Maintain effective communication with building occupants, senior management, and other stakeholders
• Conduct regular satisfaction surveys and address feedback

Sustainability and Corporate Social Responsibility:

• Develop and implement sustainable practices in soft services delivery
• Ensure compliance with corporate social responsibility initiatives

Emergency Response and Business Continuity:

• Develop and maintain emergency response plans for soft services
• Ensure business continuity in the event of service disruptions

Qualifications:

• Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field
• 7+ years of experience in facility management, with at least 3 years in a similar role
• Strong knowledge of facility management software and technologies
• Excellent leadership, communication, and problem-solving skills
• Proven track record in managing large-scale facility operations and budgets
• Experience with contract and vendor management
• Understanding of relevant health, safety, and environmental regulations

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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