* Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;
* operational excellence;
* Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;
* Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality and continuity assurance;
* Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
* Provides support to help maintain solid relations with vendors and partners;
* Assists colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the network operations strategy;
* Performs assigned tasks in support of consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile;
* Performs assigned tasks related to planning, scheduling, implementing and testing new services, new features and network expansions;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.