_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Master Data Analyst role is a team player role, where you are expected to perform the onboarding/change activities related various Master data Objects Vendor, Customer, Material, Finance. You are expected to support these processes to enable the stakeholder towards achievement BAU KPI’s.
Key accountabilities and decision ownership:
• Manage Master Data related process activities
• Maintain High quality of Data by BAU Processing Audits
• Agile approach on completing mass master data object changes.
• Daily Audits
• Reconciliation
• Project Management, meet project timelines, Achieve UAT and meet stakeholder’s expectation.
• Manage Team’s KPIs achievements along with transparent view which will ensure trust over _VOIS.
Manage Team’s NPS to keep the partner promise up and also manage strong relation with stakeholders.
• Meet the priorities which are related to Partner Promise, Shape the Day after Tomorrow, Digital Acceleration, Growth at Speed and Scale
• Assure to provide the Quality assurance.
• Query Resolution
• Manage structural business model changes and volume spikes without impacting SLAs
• Contribution on digital automation.
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• Handle issues/Escalations effectively with stakeholder regarding Contract Management Process & Manage end to end Life cycle of Contract
• Achieve and improve the process KPI performance
• Manage Query resolution and troubleshooting
• Reviewing and guiding for MIS & Reporting as per requirement from management
• Escalate functional questions / bugs / change requests as per agreed escalation process.
• Arrange trainings to the internal team/ stakeholders about the process & tools
• Supports the adoption of SCM system and process across global.
• Builds strong relationships with stakeholder and suppliers.
• Ensures continuous alignment with internal stakeholders incl. all teams in SSC, IT and corporate & circle SCM’s for seamless support delivery
• Contributes to driving the Health, Safety and wellbeing agenda in SCM & local operations
Key performance indicators:
• Satisfaction of internal and external customers
• SLAs and process KPI targets
• Successful projects delivery
• Timely delivery
• Compliance of processes and tools with SCM policies and strategy
• Results of initiated and implemented process changes
Core competencies, knowledge and experience:
# Supply Chain know-how,
# Project Management
# Communication skills
# Managing a changing environment
# Making a personal difference
# Communicating for impact
# Ability to motivate a small team
# Ability to work across peer group in multiple teams/ locations
# Excellent MS Office Knowledge
# Commercial Contract Management (Service Levels & Obligation finding skills)
# Reading skills to understand the contract clauses
# GDPR DPA skills
Must have technical / professional qualifications:
# SAP, MDG, Materials, Vendors
# MS Office Apps
# Power BI
Direct reports: none
Dotted reports: none
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!