Job Description
Provides payment management expertise in area of specialism, such as collections/lending.
More experienced Advisors may coach others and support the resolution of escalated complaints in
accordance with
business, policy and legal
requirements
Job title:
Senior Executive - Financial Services
Job Description:
Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Uses online systems to accurately document customer account information, adhering to data privacy legislation.
Ensures regulatory compliance
In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment.,
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Location:
Mumbai
,
India
Time Type:
Full time
Contract Type:
Permanent
