Senior Executive – Customer Service

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

You’ll make a difference by

• Planning, acquisition and execution of AMC contract of Electronic Interlocking systems.
• Perform & supervise Preventive and breakdown maintenance and provide technical support to site team and customer for Electronic Interlocking systems.
• Perform fixing in rightly manner to maintain maximum availability of Electronic Interlocking systems. (In line with defined meaningful metrics).
• To supervise and take actions on AMCs, open calls, advanced cases, service business targets. (Timely renewal of AMC contracts).
• Lead all aspects of the team in the maintenance, servicing to meet customer requirements within the working timeframe.
• Demonstrate an awareness of continuous improvement, team development and standard process.
• Manage relationship with the customer for smooth execution of AMC contracts. Regular site visits. Good Customer relationship management.
• Co-ordination with all the stakeholders in the organization.

• You should have a minimum 8 years experience in Signalling domain in Indian Railway along with graduate in Electrical or Electronics Engineering.
• Planning and execution of AMC contracts of Electronic Interlocking systems / similar In Railway domain.
• Ability to work and lead a team of service engineers.
• Fluent in English & Hindi languages
• Excellent problem-solving skills
• Excellent Customer relationship management.
• Fluent writing and reading skills of language(s) used for official communication.
• IT Skills: MS office tools (Word, Excel, PowerPoint).

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Mumbai. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers