The job would involve active travelling and meeting up with clients/SPOCs/decision-makers in the area serviced by the branch.
Would drive the successful adoption, onboarding, as well as continued value add to help our clients realize the business value of our platform.
Intimately understand our products & services & how to build better experiences using them, with a constant pulse on what we're building next.
Own key customer success metrics, including customer health, renewals, and upsells, as well as churn across your set of accounts, and derive concrete measures to drive business results & elevate our customer experience.
Own escalation management as well as the overall support & services relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.
Form strategic relationships with key stakeholders to understand our customer's business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.
Continuously plan, test, & improve our customer success process to ensure an exceptional customer experience.
Retain the clients by increasing stickiness by way of prompt resolution of complaints and issues and arresting predictive churns.
