Senior Executive- Collection

Job Role:-

• ·Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• ·Analyze accounts and achieve collection targets as per Dialer Strategy
• ·Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• ·Manage collections and provide early stage customer service to avoid any customer complaints.
• ·Coordinate with cash applications team for accurate application of funds and remittance advice.
• ·Work on disputes of assigned portfolio to drive resolution/closure.
• ·Work on unapplied cash of assigned portfolio.
• ·Manage portfolio review calls with internal/external stakeholders.
• ·Process adjustments, write off, netting requests, refunds
• ·Account Reconciliations
• ·Maintain daily adherence as per business requirements
• ·Analyzing daily AR reports to drive cash collection

• Graduate/Postgraduate/master’s degree in commerce
• ·3-5 years of experience required in North America/Canada Collections
• ·Proficient in both verbal & written communication with excellent American pronunciation
• ·Proficiency in GETPAID/Collection tools.
• ·System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
• ·Work experience in a shared service contact center in mandatory