Senior Director, Account Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Internal Job Title- Regional Workplace Hub Lead
LSEG Job Title- Regional Workplace Hub Lead

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.  
 
With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive LSEG colleague satisfaction and engagement to create opportunities for everyone to flourish. 

Role Purpose

We have an exciting opportunity for a Regional WorkSpace Hub Lead to join a global integrated facilities management account. The role will report into the Regional Account Director and will have sole responsibility for Facilities Management services across all the designated sites within their cluster. They will be a true leader, having responsibility for the on-site teams, ensuring day-to-day operation and management of all hard and soft services, financial management and customer service are delivered and aligned with the contractual agreement.

What this job involves

• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL.
• Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
• Supporting the JLL Account Director to drive initiatives in terms of One Consistent LSEG Account Team, Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Workplace Experience, and delivery of the Annual Account Plan.
• Leading the delivery of operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value, and driving innovation.
• Promoting high level of satisfaction among LSEG colleagues and reinforcing prompt response and customer service focused delivery.
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.
• Providing support to team members with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
• Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
• Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLAs.
• The ability to understand and offer guidance to local colleagues in terms of hard services and technical repairs and provide guidance in terms of managing local vendors.
• Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant.
• Communicating in an open, honest, transparent manner always with the ability to tailor the message to specific audience and their needs.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Technical Qualification / background.
• Strong FM Background with a proven ability to understand and interrogate hard service / soft service delivery.
• Proven track record of supporting and leading site-based teams across multiple service lines.
• Ability to work without supervision with the ability to drive positive impacts.
• Must be prepared to travel regularly to support region-wide delivery.
• Demonstrate successful contract management and team management.
• Proven ability to build and maintain strong vendor relationships.
• Experience in financial management and identifying cost savings/avoidance.
• Advanced Microsoft Office experience required.
• Excellent written and oral communication skills, including presentation and negotiation skills.
• Ability to manage multiple projects and priorities.
• Ability to network at all levels within the organisation.
• Flexibility and adaptability to changing business requirements is a perquisite for this role.
• Ability to display initiative, confidence, and professionalism in all dealings.
• Graduate level qualification or equivalent, preferably in property, facilities, operations, or engineering.
• Experience within a customer facing environment within technical FM services.
• Health & Safety qualification equivalent to IOSH/NEBOSH.
• Must be able to demonstrate flexibility in relation to type of works carried out and availability.
• Must be able to speak local language and English.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards programme reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

 Changed to Leading rather than Supporting, this is a senior role.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.