Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager
Business: Intl Wealth & Premier Banking
Principal responsibilities
- Be responsible for omni-channel digital journeys for retail Wealth products & services such as trading, hybrid wealth, digital onboarding, investment portfolio features across HSBC wealth markets.
- Create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
- Collaborate with Business Product, Digital design, Architecture, Transformation and IT peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity.
- Lead in a range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
- Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement
- Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help formulate digital product roadmap and make prioritization decisions
- Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes this into consideration
- Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience
