Senior Desktop Engineer – 24/7 Rotational Shifts

Company Description
Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

1 - 5%

Senior Desktop Engineer – 24/7 Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About this Team:

Technology operations team supports the Desktop and Operation system related issues to end users including the Level 1 support for Network and Servers. Also they are responsible for Asset management.

What you will be doing:

• L2/L3 Technical support for OS & application.
• Installation & troubleshooting software on the desktop & server. Troubleshooting experience in Server Hardware’s and Storage
• Experience in Patch (WSUS) and Antivirus Administration. WSUS, Mcafee, ADS, Group Policy administration experience
• Tech support for all Senior management & leadership team.
• Install and troubleshooting Windows and MAC Operating System & Desktop. Mentor the Helpdesk and Techops team and support Tech operations
• Software and application installation. Vulnerability Mitigations for servers, desktops, and laptops.
• Patching support on Desktops and servers (Windows & Linux). Follow-up with engineers / respective groups for ticket resolution
• Should provide various reports demanded by FIS from time to time. Report generation for daily / weekly / monthly / periodic review.

What you bring:

• Should have 5 to 8 Yrs of hands-on experience in Windows/ Linux Operating System, Server installation and troubleshooting.
• Knowledge on to build and install Windows, Mac OS environments, products, and applications. Knowledge on Workstation, notebook and peripheral setup & configurations.
• Knowledge on Identify, log and resolve technical problems for all brand Hardware standard . Offsite access for users and remote troubleshooting
• Tools such as: Anti-virus software, Security tool platforms or Microsoft active directory,  Virtual Private Network (VPN) configurations
• Knowledge on Identify, log and resolve technical problems with Software Applications and Network systems. Good understanding of Computer Support, diagnose, troubleshooting skills based on end user Technical issues.
• Troubleshooting and problem isolation by implementing Systems patches. Excellent speaking and written communication ability. Excellent Technical problem-solving and Apps , multitasking skills.
• Willing to work 24/7 Rotational Shifts and regularly from office.

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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