Job Description
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.
Responsibilities
- Own a portfolio of enterprise accounts and build long-term, strategic partnerships across multiple levels of the customer organization.
- Build and maintain deep, multi-threaded relationships across customer organizations—from practitioners to the C-suite.
- Facilitate high-impact Executive Business Reviews, aligning Katalon’s value to customer KPIs and business objectives.
- Translate customer goals and Katalon usage data into actionable success plans and business outcomes.
- Develop and deliver compelling value stories that reinforce the ROI of the Katalon platform.
- Identify Customer Success Qualified Leads (CSQLs) for expansion opportunities and partner with Account Managers to drive growth.
- Proactively manage adoption and usage to ensure customers realize full value from Katalon across their teams.
- Monitor customer health signals and lead proactive interventions when risks are detected.
- Own and execute strategic save plays when customer relationships or adoption trends indicate potential churn.
- Be the voice of the customer within Katalon. Partner with Product, Support and Engineering to advocate for customer needs.
- Contribute to the development of high-touch engagement playbooks, templates and scalable best practices.
- Share insights and learnings across the CS team to help level up our collective impact.
