Senior Client Service Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job summary:

Are you inquisitive, creative, hardworking, and driven?

If you are, we are looking for a Senior Research Executive (Senior Client Service Manager) to be part our team passionate about bringing compelling levels of insights to our partners, and ensuring the long-term revenue growth for Kantar Worldpanel India.

This is an exciting role which will provide you with a blended development focus from on-the-job experience, exposure and exchange of knowledge with others, and more formal education as you look to take the next step in your career

WHAT YOU’D DO:

• Researchers are expected to dig deep into the data – using the enquiry software – to extract incisive and business-oriented analysis
• Prepare and deliver presentations, build category, cross-category and industry knowledge from project to project making sure previous learning is built upon and shared fully
• Initiate and build client relationship, handle daily client requests, and anticipate client demands to proactively find solutions.
• Coordinate relevant training activities for clients to provide them with deep understanding of consumer behaviors.
• Assist line managers in identifying further opportunities within client portfolio to generate business revenue streams
• Ensure regular deliverables are dispatched on time and accurately by line reports or support departments
• Responsibilities will also include:

• Writing Research Proposals
• Developing Questionnaires
• Interacting with the Field
• Briefing Analytics about the data processing requirements.

WHAT YOU’D BRING:

• 2-4 years working experience in Research, Marketing or Advertising – ideally in FMCG industry
• A curious mentality and unafraid to have a point of view.
• Strong numerical and analytical skills which can be applied in a commercial context with a keen interest in analysing data to provide recommendations and insight.
• Professional and courteous in manner, dedicated to providing a good level of service and motivated to find solutions for problems.
• Articulate and credible written and verbal communication skills, including good presentation skills.
• Able to cope well with time pressure and make decisions under complex and fast paced circumstances
• Be able to work optimally in a team environment
• Well organized with strong level of time management and the ability to manage and effectively plan workload.
• Business minded and determined with passion to learn, contribute and to develop.
• Good command of computer skills.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. 

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Country

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.