JOB PURPOSE
Selectively accept reservations and regularly update the reservation system in respective shifts and attend to customers
and their complaints.
JOB ACCOUNTABILITIES
1. Accept reservations up to final destinations using independent judgement considering all parameters like density mix,
loadability, commercially important cargo and traffic trends in order to obtain optimum yield.
2.Attend to customers and their complaints diligently and initiate tracer action and follow-up to maintain high service
levels.
3.Compile statistics relating to reservation trends, transfer connection, yield and seasonal variations to provide management
relevant information.
4. Quote rates and answer queries on flight, schedule, tariff and shipment status in order to provide service to customers.
5.Create and update import and departure records as well as inform customers with relevant post flight status of their
shipments to provide service to customers and accurate information to network stations.
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