Senior Business Systems Analyst

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

The Global Servicing Group (GSG) organization delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The GSG MIS COE (part of GSG Global Strategy & Enablement) is the primary point of contact for all Servicing function information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint, and this position will be based out of the American Express Service Center in Gurgaon, India

How will you make an impact in this role?
Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG.

• Provide analytical and decision support framework for front and back office
• Monitor the daily, weekly, and monthly production processes that source key data, build metrics etc.
• Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement
• Support the data flows by developing new solutions or enhancing existing solutions
• Closely partner with the PMO, Capabilities & Technology to share business requirements and collaborate on the data solutions
• Support the Transformational Initiatives through insightful MIS & Analytics
• Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data
• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
• Test & Leverage new and emerging tools and capabilities

Minimum Qualifications

• Excellent programming skills on Hive/SQL/BigQuery is essential with good understanding of Big Data ecosystem.
• Proven thought leadership, strong communication, relationship management skills
• Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities.
• Conceptual and creative thinker with extensive background and interest in quantitative business analytics
• Project management skills and ability to identify and translate business information needs into insights
• Post-graduate degree in a quantitative field will be an added advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.