Senior Business Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Manager

Business:  Wealth & personal banking

Principal responsibilities

Customers / Stakeholders

• Reporting to Head of GPB & W GSC’s
• Onshore Team Heads who offshored their work to CoEs
• Central GPB CAO Team

Leadership & Teamwork

• Lead and drive key GPB CAO initiatives with a future focused approach to our goals and deliverables
• Create an environment for the delivery of consistent performance, training, career management and succession planning across the CoE capability
• Provide advice and guidance which enables the Business to manage offshoring initiatives effectively.
• Foster positive and professional working relationships with others throughout GPB as well as other functions.
• Set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience
• Maintain and develop positive, collaborative and professional working relationships with Business colleagues at Local, Regional and adopt a joined up approach
• Support and encourage constructive cross-country teamwork by demonstrating collaboration and matrix management in action.
• Membership of relevant GPB Management as well as other related forums.

Operational Effectiveness & Control

• Provide Business Management support & change delivery initiatives (for instance migration & offshoring) delivered in all areas of responsibility
• Drive definition and adoption of best practice by collaborating with GPB key business partners.
• Ensure a consistent application of solutions across GPB entities and ensure there is an appropriate read-across to other entities when issues arise
• Support the continuing development, implementation and improvement of the processes, capabilities, capacity and infrastructure needed to effectively establish the CoE team.
• Develop and produce comprehensive MI, in order to create meaningful assessments of team performance in order to provide comfort to onshore Business teams.
• Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact

Management of Risk (Operational Risk / FIM requirements)

• Place the customer at the center of the GPB business, ensuring fair client outcomes, both personally and as an organization
• Display and adopt behaviors that form part of the HSBC values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required actions.
• The role holder must be able to work through change in a safe and structured way in order to drive a risk management culture.
• Track the resolution of subsequent risk management actions as appropriate
• Ensure compliance with all relevant internal and external rules, regulations, and procedures that apply to GPB
• Adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures, including issues raised by external regulators.