Senior Business Analyst

The role requires knowledge of multiple business models and the ability to build strong relationships with senior management and project boards.

About the Role:

• Be forward thinking about modern process design and customer and user experience
• Proactively identify and drive opportunities for process changes to increase efficiency, automation, and customer satisfaction
• Understand industry best practices, and apply them to the C2C initiatives to achieve expected business outcomes
• Understands business drivers and current state; develops future state design
• Defines the roadmap, creating actionable user stories/business requirements for development teams
• Takes strategic direction from the CPO and delivers functionality with the team
• Represents the business side in agile projects to ensure stakeholder requirements are met
• Provides detailed requirements to meet strategic, user, and customer needs
• Manages and prioritizes a backlog of requirements, advises developers, and participates in testing and acceptance
• Collaborates with the business analyst to define processes and measure impact
• Answers, advises, and clarifies product requirements for the development team, seeking stakeholder input as needed
• Accepts stories as “completed” (may include sign off/review with CPO)
• Participates in team demos, retrospectives, and system demo preparation for stakeholders
• Attends and often facilitates daily working sessions, driving team forward
• Acts as a business systems and process expert across multiple BUs
• Challenges the status quo, drives simplification, and designs for optimal customer experience
• Coaches and mentors less senior team members

About You:

• Bachelor's degree plus 8+ years of experience in Process Design, Operations, Business Analysis, or operational management, or Master's degree required.
• Strong verbal and written communication skills are required. Proficiency in English is necessary.
• Extensive experience in business analysis, data modeling, requirements mapping, and large-scale design is preferred.
• Experience with lead to cash processes and multiple legacy systems across various BUs is advantageous.
• Ability to build effective relationships and collaborate with others to develop joint solutions. Handles difficult customer situations (both internal and external) professionally and resourcefully.
• Demonstrates an understanding of business principles.
• Skilled at leveraging and coaching others on various approaches to gather valuable information, even in challenging situations.
• Extensive knowledge of various Thomson Reuters businesses and products/services.
• Experience working with international partners.
• Experienced professional with comprehensive knowledge of technical discipline or specialism. Provides subject matter expertise across sub-units.
• Strong understanding of other roles within the function or Business Unit and their interconnections.
• Knowledge of relationships between all relevant groups within the company.
• Adapts traditional approaches to provide solutions and applies them in different circumstances.
• Demonstrates mastery of a specific discipline across related issues.

#LI-MM1

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  
  

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  
  

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  
  

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  
  

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  
  

• Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.