Senior Associate Systems Analyst - HR Service Delivery

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let’s do this. Let’s change the world. In this vital role you will focus on the implementation and support of HR Service Delivery modules within the ServiceNow platform. As a key member of our internal SAFe Agile product team, you will act as a consultant by proactively identifying and recommending solutions that demonstrate the ServiceNow platform to address current and future business needs. If you are a technologist with a drive to collaborate with business partners and enhance our HR service delivery capabilities, we invite you to join our dynamic team!

• Support or lead the deployment and sustainment of ServiceNow HR Service Delivery modules, ensuring alignment with business needs and technology strategy

  
  

• Partner with multi-functional business units, vendors, and IT groups in the development, testing, and roll-out of enhancements within ServiceNow HR Service Delivery, from identifying business needs through to user acceptance and deployment

  
  

• Serve as a key configuration resource for ServiceNow HR Service Delivery modules, ensuring optimal setup and utilization

  
  

• Document and maintain work processes, including design decisions, configuration rationale, and system modifications, ensuring transparency and consistency

  
  

• Oversee and monitor critical path activities related to HR Service Delivery in ServiceNow, resolving or calling out issues as needed to maintain project timelines

  
  

• Apply Amgen’s Information Security and Privacy policies to ensure the confidentiality and integrity of HR data within the ServiceNow platform.

  
  

• Collaborate with the ServiceNow Platform Team to assess and address organizational readiness, including training and communication needs related to ServiceNow HR Service Delivery modules.

  
  

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 1 to 3 years of Information Systems experience OR

  
  

• Bachelor’s degree and 3 to 5 years of Information Systems experience OR

  
  

• Diploma and 7 to 9 years of Information Systems experience

  
  

Preferred Qualifications:

• A combination of practitioner and consulting experience is preferred, with a focus on HR Service Delivery solutions

  
  

• Deep understanding of HR service delivery processes, workflow, and systems implementation, particularly within the ServiceNow platform

  
  

• Ability to conceptualize the impact of changes to HR Service Delivery systems and translate business needs into product requirements

  
  

• Strong analytical skills, attention to detail, and problem-solving abilities, with a track record of successful issue resolution

  
  

• Excellent verbal and written communication skills, with the ability to work closely with both HR and IS teams

  
  

• Experience thriving in a fast-paced environment where multi-tasking and prioritizing are necessary.

  
  

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

for a career that defies imagination

Objects in your future are closer than they appear. Join us.