Senior Associate, Real Estate Operations

Job Description

Specific responsibilities include, but are not limited to:

Data Operations 

• Creation and responsibility for the necessary data collection processes to support the Real Estate team’s data needs.
• Responsibility for the team uploading/entering data into the relevant systems – including, making initial checks of the data for omissions and initial accuracy and liaison with data provider to resolve issues.
• Ensure team follows processes/workflows to pass the data through internal review and approval within internal deadlines. Identifying and implementing improvements where required.
• Monitor performance to ensure data is collected on a timely basis and that issues are appropriately escalated.   
• Liaise with internal and external providers, build relations, and provide them with support/guidance.
• Constantly look to improve collection efficiency and accuracy. Work with stakeholders to ensure the highest data quality possible and constantly look to improve collection efficiency and accuracy.
• Ensure data governance is at the forefront of all systems and process design. Promote the benefits and importance of data governance.

Data Operations Team

• Day to Day management of the Real Estate Data Operations team in Mumbai.
• Lead recruitment into the Data Operations team as business / systems requirements expand.         

Systems and Processes     

• Support the implementation of new systems and upgrades to existing software, including requirement scoping, design, data collection, testing and supporting the roll out.
• Ability to take responsibility for deliverables within a project.
• Preparation and maintenance of process guides to support business systems and processes        
• Act as a systems and processes “Champion, maintaining a strong knowledge of key business systems and processes and promoting their use and benefits across the business.
• Develop the use of systems through continuous improvement and awareness of vendor roadmaps/releases. Identifying opportunities for improvements and creation of new processes, reports, and analysis.                               
• Monitor the performance of all key workflows, processes, reports, and dashboards and liaise with process owners to understand/identify issues or potential improvements.
• Responsibility for the administration of key systems and training of users.
• Establish strong working relationships with stakeholders in the business and with vendors.
• Responsibility for overseeing timely and accurate preparation of all periodic workflows.

Education:

• Bachelor’s degree or professional qualification in Finance, Surveying or other business-related discipline preferred.

Experience Required:  

• 5+ years of experience in high quality, global capital markets, investment management or real estate firms with expertise in Finance or Operations
• Leading a team or senior responsibility within a team that is responsible for of the collection, review, and management of data with a strong focus on process and working to deadlines.
• Experience in Real Estate, Investment Operations, Fund Accounting, Information Technology preferred.
• Prior experience with an alternative asset manager preferred.
• Experience of workflow systems and real estate or investment management systems
• Experience or strong understanding of data operations and data governance
• Experience of creating and improving processes

General Requirements:

• Experience of using enterprise and workflow systems
• Working knowledge of institutional real estate investment and an understanding of the associated data points.
• Experience of building and managing internal and external relationships
• A self-directed individual with a can-do attitude, willing to work in an energetic, collaborative, and fast-paced environment, proactive in nature, and a proven ability to resolve issues with minimal supervision.
• Proven outstanding communication (written and verbal) and people skills with a friendly and respectful approach that is also confident and tenacious.
• A hands-on approach
• Ability to successfully manage multiple priorities and competing demands.
• High accuracy and detail orientation
• Good judgment in terms of escalating issues vs. solving problems independently.
• A solutions-oriented, self-starter and ability to see the big picture.
• Comfort in dealing with ambiguity and uncertainty in a dynamic and fast-paced environment.
• Ability to be flexible in terms of hours to coordinate with team members across various time zones.
• An analytical mind and a passion/interest in bringing new ideas to increase efficiency of existing processes.
• Dependable, great attitude, highly motivated and a team player

Reporting Relationships

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.