Senior Associate -IT-AMEIT

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

About Eurofins AME IT Service India

Eurofins AME IT Services India, EAITS is a fully owned subsidiary of Eurofins Scientific and functions as an Asian IT Delivery Center exclusively catering to Eurofins regional IT business needs. The IT services we deliver out of EAITS impacts the global network of Eurofins labs and services.

The primary focus at EAITS is to develop the next generation IT services ( Enterprise IT Infrastructure, Cloud transformation, InfoSec, DevOps/DevSecOps, etc.), plus management of LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile & B2B solutions for various Eurofins Laboratories regionally.

EAITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that our people are our assets and we ensure that all our staff are provided with great work environment, good benefits and challenging global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

POSITION TITLE: Service desk Engineer.

REPORTING TO: Service desk _ Lead

WORKING LOCATION: Noida, India

OBJECTIVE:

       • The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• Strong organizational, Analytical, and Interpersonal skills.
• Ability to understand quickly, gather information about the project and business requirements,
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).
• Expertise in Windows 10/11 operating systems, Microsoft Office 365 products.
• Basic experience required as Windows administrator monitoring and managing business critical applications. Like VMware, and NetApp, Citrix, VPN etc.
•  Basic understanding and experience in IIS, ASP.NET, along with any other type of MS application and troubleshooting knowledge required.
•  Effectively collaborate with multiple teams during Incident troubleshooting and bridge calls.
•  Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges.
• Escalate the issues to the next level appropriately and involve the support management, Infrastructure team when required.
• Coordination with cross functional teams/department in the organization and planning of their monitoring requirements.
• Prior experience in monitoring and managing events from monitoring tool.
• Adaptability of new monitoring tool and/or platform.
• Proactively monitor, diagnose, and analyze the issues on the servers, based on the alarms on the monitoring system.

Technology skills:

• Experience on any ITSM ticketing tools. ServiceNow.
• knowledge on Incident /SR, Problem and Change Management.
• Basic understanding in Windows client & Servers OS, as well as Basics in Linux OS
• expertise on troubleshooting of all Microsoft applications like Outlook,Teams,Word and Excel and etc.
• Experience in Azure AD and Citrix is an added advantage.
• Expertise in users and device management using Intune.
• Experience in Remote IT end user support using remote tools.
• Installation and troubleshooting skills of various applications.
• Experience in Scripting & Automation (Added advantage).
• Expertise in Cloud Technologies (Added advantage).
• Knowledge on API integration, SAML, OAUTH etc.
• Experience using monitoring tools like Site24x7 (Manage Engine), SolarWinds etc.
• Basic knowledge of Windows server administration.
• Basic understanding on Virtualization technologies like VMware.
• Basic Networking skills – routers, firewalls, switches, LAN, WAN.
• Knowledge on configuring SNMP Monitoring, Performance Counters and Traps etc.
• Intermediate Knowledge on Threshold, custom metrics, and availability configuration.
• Experience in building dashboards and reports like availability, capacity, performance reports.
• Must have Knowledge on Logs & Report management.

Optional

• Certification ITIL Foundation V3 highly appreciated, but not mandatory.
• Optional any Microsoft Certifications.

Personal Skills:

• Team Player

• Taking Ownership

• Quick learner

• Willingness to work in shifts.

Qualification: Bachelor's degree or comparable education

Experience – 2 to 5 years into IT infra support.

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details, and quality.
• Good communication and interpersonal skills to interact with team in Asia Pacific, Middle East
• BE Computer Science/MCA or any other bachelor’s degree with the right experience.
• Will be an added advantage if worked on Laboratory related applications.