At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let’s do this. Let’s change the world. In this vital role you will focus on the implementation, configuration, and ongoing support of these modules within the ServiceNow platform, enabling improved employee experiences and lifecycle management. As a key member of our internal SAFe Agile product team, you will collaborate with multi-functional teams to develop and deliver innovative HR service solutions. If you are passionate about HR technology, employee experience, and ServiceNow, we invite you to join our dynamic team!
Lead or support the deployment and sustainment of ServiceNow Employee Center Pro and Lifecycle Events (Journeys) modules, ensuring alignment with business needs and technology strategies.
Configure and develop custom solutions in ServiceNow Employee Center Pro and Lifecycle Events to enhance the employee experience and streamline HR processes.
Collaborate with multi-functional business units, vendors, and IT teams to define requirements, develop, test, and roll out enhancements and new functionality in the ServiceNow platform.
Act as a key configuration resource for ServiceNow Employee Center Pro and Lifecycle Events modules, ensuring optimal setup and utilization of the platform.
Document and maintain work processes, including design decisions, configuration rationale, and system modifications, ensuring transparency and consistency across all developments.
Monitor critical path activities related to ServiceNow Employee Center Pro and Lifecycle Events, resolving or calling out issues as needed to maintain project timelines.
Apply Amgen’s Information Security and Privacy policies to ensure the confidentiality and integrity of employee and HR data within the ServiceNow platform.
Collaborate with the ServiceNow Platform Team to assess and address organizational readiness, including training and communication needs related to new Employee Center Pro and Lifecycle Events features.
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Master’s degree and 1 to 3 years of Information Systems & configuring and developing ServiceNow Employee Center Pro and Lifecycle Events experience OR
Bachelor’s degree and 3 to 5 years of Information Systems & configuring and developing ServiceNow Employee Center Pro and Lifecycle Events experience OR
Diploma and 7 to 9 years of Information Systems & configuring and developing ServiceNow Employee Center Pro and Lifecycle Events experience
Preferred Qualifications:
Strong expertise in ServiceNow HR Service Delivery modules, specifically Employee Center Pro and Lifecycle Events (Journeys).
Deep understanding of employee experience and HR service delivery processes, workflow automation, and systems implementation within the ServiceNow platform.
Demonstrable ability to translate business requirements into technical solutions and optimize system configurations for employee lifecycle management.
Strong analytical skills, attention to detail, and problem-solving abilities, with a track record of successful project delivery.
Superb communication and interpersonal skills, with the ability to collaborate effectively with HR and IT teams.
Experience working in a fast-paced, agile environment, managing multiple priorities and deadlines.
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
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