Senior Associate - Feeder Operations - Global Service Centre

Job Title: Associate – Feeder Operations Job Category:  Operations
Location: Mumbai Travel Required: No
Level/Salary Range: Position Type: Full Time
Reports To Asst. Manager Date posted:
Level/Grade Band 1

Job Summary

The Associate – Feeder Operation shall be responsible for processing of information (Bookings), ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team.

Key Responsibilities

• Strong communication skills, both verbal and written.
• Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.
• Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines.
• Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.
• Adaptability to changing priorities and willingness to learn, supporting time-sensitive projects as required by the business.
• Team player with a collaborative and positive attitude.
• Problem-solving ability to address customer inquiries effectively.
• Basic tech proficiency, including CRM tools and software.
• Effective time management to meet deadlines and deliver goals as per defined KPIs.
• Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.
• Process dangerous goods documents and updating/correcting bookings according to legal requirements.

Preferred Qualification & Requirement  

• Bachelor's degree.
• Should have good communication skill in English and must have good proficiency in Email Writing skills.
• Should have a minimum typing speed of 20 wpm with 95% accuracy. 
• Problem solving, Excellent communication and interpersonal skills.
• Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well. 

Working Experience

• Minimum 0-3  years of experience in Documentation processing with a reputed shipping/logistics organization.