You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
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How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
The selected candidate for this role will work in the Business Insights Team within CFR Business Unit, which has centralized Bluelight MIS platform that provides easy access to thousands of credit fraud and risk metrics, consumed across CFR Strategy Teams. This role will provide opportunities to lead the team to deliver critical metric and insights to senior CFR leadership.
· Lead end to end Big Data Integration processes for building critical metrics from disparate source systems (including RDBMS, Hadoop and multi-dimensional cube ecosystems), with 100% accuracy and 100% on time delivery - Deliver strategic insights to key partners using tools like Tableau, Power BI & SiSense
· Drive automation initiatives within existing processes and fully optimize delivery effort and processing time - Effectively handle relationship with 20+ risk partners across multiple geographies.
· Ability to develop key performance indicators (KPIs) basis business requirements.
· Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.
· Follow industry best agile practices to deliver on key priorities.
· Finds opportunities to adopt innovative technologies.
· Provides continuous support for ongoing application availability
Minimum Qualifications
Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering, or a related technical discipline.
· 2+ years of experience in Software Product Management, Business Analysis or Product Ownership.
· Experience managing data publication products such as APIs and events and/or Big Data, Analytics and AI products.
· Experience in Tableau, Power BI & Sisense and Microsoft SSIS / SSAS is an added advantage.
· Ability to optimize SQL/Hive queries to reduce the execution time.
· Python / PySpark – Nice to have
· Collaborate with other team members and stakeholders.
· Identify risks, challenges, opportunities, and business integration needs.
· Review existing products and workflows for modernization opportunities.
· Knowledge of Platforms (Only for internal candidates): Cornerstone / LUMI
· Prioritize development of the software product in alignment with business objectives.
· Excellent written and verbal communication skills
· Project management skills, ability to prioritize and complete tasks.
· Quick learner and driven to learn new functionality.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.