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Analyst- Network Product Development & Management
The Network & Acquirer Solutions (NAS) team is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive Enterprise growth and help deliver on our brand promise of trust, security and service.
SolutionEnablement&Distribution team within NAS is driving a strategic, multi-year transformation to modernize the way our customers are onboarded to our Network, including the way they test and certify their capabilities before deploying them in production for issuing or accepting Amex cards.
We are seeking a Sr Associate, Digital Product Management, to drive and manage support functions and own the execution of various testing activities for our state-of-art Testing & Certification solution (NGS – Next Generation Simulator) used by Amex’s customers (Merchants, Third-Party Processors, Network Acquirers, and Issuers) to validate their ability to process American Express credit card transactions in compliance with American Express standards. This includes setting the strategy of testing, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated & unique value to our Partners.
Key Responsibilities –
- Platform Support- Manage the support function for both our simulators for our Prop and Network partners, prioritizing problem tickets to ensure prompt resolution. Understand changes made by Tool vendors to fix issues faced by participant, test those fixes and inform stakeholders about upgraded tool.
- Testing - Plan and write test scenarios for authorization, batch to execute various types of testing (Functional, UI, Regression, UAT etc.) to evaluate the impact of changes or new features. Analyze and implement testing strategies to improve overall testing performance.
- Audit & Compliance - Collaborate with internal stakeholders and third-party vendors to ensure Audit and Compliance needs are met by ensuring regular Pen Test (other security audits) are complied with based on requirements from GSM/InfoSec, IAG, OCC and if any other gaps that are identified.
- Consultancy- Build relationships and act as the liaison between the third-party vendors and American Express technology groups, supporting the installation of network connectivity and implementation of authorization and submission solutions
- Administrative tasks - Perform Administrative tasks e.g. entering encryption keys, Amex test cards, IIQ updating for access management) etc.
- Platform Performance Evaluation - Monitor key product metrics and tool usage (memory, space, utilization), Identify areas of improvement and recommend strategies for optimization partnering with third party vendors.
- User Experience Enhancement - Collaborate with the team responsible for UI/UX design to improve the user experience of the product and recommend enhancements and features to improve user experience.
- Reporting and Presentation - Publish reports on defects raised/fixed with stakeholders. Manage communication around platform downtime and escalations with stakeholders. Prepare testing reports and presentations to communicate insights, findings, and recommendations.
Skills Required for a Product Analyst -
- Minimum experience of 3-5 years of product analysis. Any Certification in product management would be a PLUS.
- Cards & Payments Knowledge: Minimum 3 years of Strong working knowledge in Payments processes (Authorization, Clearing & Settlement, Disputes, Reconciliation, Point-of-Sale etc.) and understanding of how data flows across distributed systems using file transfer, API, and real-time messages.
- Communication: Outstanding communicator with the ability to convey complex topics in a clear and effective manner and adapt based on audiences, including the ability to persuade a broad level of constituents at various levels.
- Testing Knowledge: Good Experience of various software testing processes including automation of tests and Partner with the vendor aligning to the “Shift Left” strategy through early engagements on features and release.
- Product Management Tools: Working knowledge of collaboration tools like JIRA & Rally. Support and implement agile principles.
- Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product, program managers, developers & QA team members.
- Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.
- Demonstrated ability to support multiple high-profile projects simultaneously in a fast-paced multi-time zoned environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
