Job Description
Senior Applications Systems Engineer - Application Services - India
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Job Number:
IND2024-IT158
Work type:
Permanent - Full Time
Location:
India
Categories:
Mid-Senior Level
Roles & Responsibilities
- Strong conceptual understanding of the Retail process and Supply Chain Domain.
- ILS 2009 support experience is mandatory and working knowledge in UI / DB
- Good understanding of integration with various applications.
- Have crisp understanding and creation experience of configuration of a WH env.
- Experience with MS SQL Server databases - SQL: queries, stored procedures, Triggers, performance Tuning.
- Resolving tickets in timely manner within SLA.
- Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
- Provides support expertise in establishing processes and procedures to ensure standards are followed.
- Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.
- Available for 24 x 7 support as necessary.
- Available for periodic off-hours work required including weekends and holidays.
- Should be able to represent in the day to day activities daily huddle meeting, Issue War rooms.. etc.
- Identifying service improvement opportunities and automation ideas.
- Responsible for status reporting and maintaining key metrices.
EXPERIENCE:
- A graduate degree in in Information Systems, Computer Science or related field strongly preferred.
- At least 5+ years of experience in Manhattan ILS Scale 2009 solutions.
- Knowledge on PL/SQL Programming, Job Scheduling is a must and good to have expertise with service management tools like Service Now
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
- Knowledge of ITIL processes and certification is good to have.
Advertised: 05 Sep 2024 India Standard Time
Applications close:
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