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Job Description

Roles & Responsibilities  

  • Strong conceptual understanding of the Retail process and Supply Chain Domain. 
  • ILS 2009 support experience is mandatory and working knowledge in UI / DB
  • Good understanding of integration with various applications.
  • Have crisp understanding and creation experience of configuration of a WH env.
  • Experience with MS SQL Server databases - SQL: queries, stored procedures, Triggers, performance Tuning. 
  • Resolving tickets in timely manner within SLA.
  • Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
  • Provides support expertise in establishing processes and procedures to ensure standards are followed.
  • Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.
  • Available for 24 x 7 support as necessary.
  • Available for periodic off-hours work required including weekends and holidays.
  • Should be able to represent in the day to day activities daily huddle meeting, Issue War rooms.. etc. 
  • Identifying service improvement opportunities and automation ideas. 
  • Responsible for status reporting and maintaining key metrices. 


Skills


EXPERIENCE: 

  • A graduate degree in in Information Systems, Computer Science or related field strongly        preferred.  
  • At least 5+ years of experience in Manhattan ILS Scale 2009 solutions.
  • Knowledge on PL/SQL Programming, Job Scheduling is a must and good to have expertise with service management tools like Service Now
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
  • Knowledge of ITIL processes and certification is good to have. 


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Alshaya Group
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Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers, Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences. Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.

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