Job Description
Note: For this position, we are seeking candidates located along the Western Line, who are available to join immediately or have a minimal notice period. Additionally, please be aware that this role is on a 6-month contract basis.
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
Support
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end to resolution with the appropriate resource, whether vendor or in-house
- Conduct second-level support
- Conduct impact analysis
- Work closely with Infrastructure, Business Partners and Vendor to ensure proper deployment of the Business Central / MS Dynamic / NAV environment
- Support the preparation of KPIs to report on Service Delivery performance
IT Control & Governance
- Liaise with Finance teams on control related queries
- Support countries to conduct periodic review of application users
- Ensuring the Access & Change Management are following the right ITGC Processes
- Supporting the IT Infrastructure on the recurring Server Maintenance & Service Upgrade Exercises to ensure a secured environment for the finance space
Project Implementation
- Deliver small to medium sized Change Request / projects such as simple M&A integration, small module implementation,and etc.
- Setup and configure the Sandbox & Production environment for new M&A company
- Prepare data template for data migration purposes
- Work with users in data preparation to ensure the right data is migrated to the new system
- Perform data reconciliation after each migration to ensure data integrity from the source to the new system
- Conduct user training & guiding user for UAT
Data Analysis and Reporting
- Analyse the data request from business and interpret the data from various sources into reports
- Designing the report via Jet Report to help the business to identify patterns, trends, and relationships that can help them to make better decisions
