Senior Analyst, Sales Operations

Key Responsibilities:

Deal Desk Accountabilities

• Manage daily Deal Desk activities to review deal economics, commercial terms and conditions, operational requirements, and evaluate non-standard pricing and commercial requests
• Maintain SOTI Deal Desk framework for pricing guidance, commercial framework, escalations, and rules of engagement
• Collaborate with the sales teams to assess any ad hoc or exceptional deals requiring additional customer/partner analysis, and to validate an appropriate business case for pricing escalations.
• Assist with coordination and approval of Salesforce inquiries and quote adjustments.

Reporting & Analytics

• Provide analysis across pricing and deal structure trends across the region, revenue streams and product sets to advise on future go to market initiatives.
• Provide analysis on approval and rejection rates, identify inefficiencies in sales operations process to drive continuous improvement throughout the sales cycle.
• Deliver ad-hoc reporting and analysis as required.

Data Governance

• Ensure Data governance is carried through sales cycle applying appropriate SOTI framework.
• Review Data integrity around partner accounts and review account creations to ensure validity.

Sales Compensation

• Assist Sales compensation team in resolving request for relief queries and transactions
• Review Data integrity around roles and hierarchy

Desired Skills, Education & Experience:

• 3+ years of Business/ Sales Operations / Reporting experience
• Knowledge of SAAS environment advantageous
• 3+ years experience supporting a sales deal desk
• Salesforce power user (Reports, Dashboards etc.)
• Proactive solution finder
• Detail and process oriented
• Great communicator
• Works well in a fast paced, entrepreneurial environment 
• Great time management skills with a focus on prioritization
• Collaborative team player
• University degree in Business/Finance/Accounting (or relevant experience)

This role is 100% remote and requires the successful candidate to work during standard office hours in the IST TIME Zone (GMT +5:30 hrs)

There will periods where the successful candidate will require overlap with GMT-5 (Americas Eastern) and GMT 0 (London UK).

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.