Senior Analyst, PS Home

Role:  Senior Analyst – PS Home, Human Resources

Function: HRSSC

Location: Mumbai

Key Accountabilities:

• Responsible for the efficient and effective HR resolution of all queries coming into PS Home via email and portal to agreed SLAs and quality standards.

• Contracts and letters preparation for colleagues globally.

• Document management and uploads for colleagues globally.

• Assist with reports and data extraction when required.

• Ensure that as an individual and as part of a team, process improvement ideas are implemented to maintain a continuous improvement environment.

• Work on improvising processes, colleague experience and quality of services.

• Maintain knowledge base and coach other team members in new learning and changes.

• Maintain an effective working relationship with all internal stakeholder groups including HR SSC teams, all colleagues who have raised tickets as part of resolution and Global HR for continual improved processes for Travelex employees.

• Managing Adhoc projects assigned as per the requirement.

• Gather, view & analyze data thoroughly. Using data analytics to analyze trends that help business policies and decision making.

• Analyze HR data, metrics, and statistics globally and apply this data to make recommendations related to recruitment, retention etc.

• Ensuring that the data & reports are accurate and of high quality.

• Developing and managing database and timely data clean-Up.

• Maintain data security and look for ways to increase user efficiency when accessing the data

• Understanding database design concepts and being able to participate in short and long-term planning about database projects.

Skills required:

• Knowledge & Experience of HR systems and databases i.e., Workday
• Good Interpersonal skills to maintain efficient working relationship with the Stakeholders
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skill is must
• Proficiency in MS office (spreadsheet programs like MS Excel, Word, Outlook, Power Point, Access)
• Skilled at Data Visualization