Senior Analyst Programmer

Job Description

Title: Senior Analyst Programmer                                                                             

Department: Technology - GPS Production Services

Location:  Gurgaon

Level : Application Support - 3

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

About your team

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels.

The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Bangalore and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.

About your role

The role is responsible for supporting key Enterprise applications and data marts with a centric database for record keeping system which maintains Customer, Account and holding information .We use Informatica and Big Data modules for near real time data transfer which will be utilised to reflect information online & reporting to plenty business via warehouse route.

The key functions of this group include:

• Rapid response to address high Impact (Impact 1 and 2) incidents.  This will be achieved through internal skill sets and drawing in skills from other groups within FIL.
• Service restoration subsequent to unanticipated outages / disruptions.
• Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
• Advising Release Management of the best way to release new functions onto the production platform.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
• Identification of and driving application related service quality improvement.
• Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.

The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon  related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. The team is involved in providing 24x7 support as part of a team rota and some weekend working as well.

About you

• Around 4 – 6 years of technical experience in Software / IT industry in Development and Support functions
  Minimum 1 – 2 years of support experience in Production Support roles

• Providing first line of technical support for business critical applications (Principal technologies / applications used include Oracle, Informatica, Control-M and Unix)
• Willing to work in Support (Along with UK Shifts & 24X7 On-call On rotation)
• Develop and maintain PL/SQL programs between the inbound systems and files into the warehouse data model applying business rules as specified in the requirements.
• Work with the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services
• Maintain the Meta Data Repository both within the vendor product and the ETL tool set
• Help maintain Informatica mapping and Control-M schedules
• Strong communication skills & a customer centric focus.
• Experience with containers technologies will be advantageous
• Hands-on technical development for tactical fix & automations
• Good analytical, problem-solving and documentation skills.
• Calm approach when under pressure
• Solid people networking and collaboration skills
• Self-motivated, self-starter, team-player
• Excellent communication

Feel rewarded

• For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

• For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.