Senior Analyst Programmer

Title: Senior Analyst Programmer

Department: UK Retail Distributions Support

Location: Bangalore

About Fidelity International

Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

Find out more about what we do, our history, and how you could be a part of our future at http://www.fidelityrecruitment.com/india/about-us

Our Values

All of our people must be able to demonstrate affinity with the Fidelity values:

Integrity: Doing the right thing, every time and putting the client first

Trust: Empowering each other to take the initiative and make good decisions

Our Behaviours

All of our people must be able to operate in accordance with our behaviours:

Brave: Challenging the status quo, being accountable and speaking up

Bold: Acting with conviction, encouraging diverse thinking and keeping things simple

Curious: Learning to do new things in better ways and encouraging fresh thinking

Compassionate: Having empathy, caring for colleagues, clients & community

Department Description

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Defined Contribution channels and the European distribution channels.

The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon, Oakhill and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.

Purpose of your role

STORM (Support Team for Online Retail & Middle-Tier) is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelity’s major business operations. The main responsibility of this team is to ensure Fidelity’s Retail platform is functioning correctly, available and providing excellent performance.  The team is also responsible for handling critical business impacting issues affecting the platform – looking to not only fix issues – but ensure long term resolutions are found.

The key functions of this group include:

• Rapid response to address high Impact (Impact 1 and 2) incidents.  This will be achieved through internal skill sets and drawing in skills from other groups within FIL.
• Service restoration subsequent to unanticipated outages / disruptions.
• Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.
• Advising Release Management of the best way to release new functions onto the production platform.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
• Identification of and driving application related service quality improvement.
• Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

Applications within the portfolio include:

• B2B APIs
• End Investor
• Advisor Workstation
• Wholesale and Retail Operations
• DESecure
• FPS
• Whitelabel
• Portfolio Planner and Reporting Services
• Multiple Presentation & Middle-tier services

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.

The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon  related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues.

Key Responsibilities

• Maintaining and improving performance and availability of all Fidelity’s customer facing transactional sites.
• Full maintenance and support of High / Low Severity Issues for all Fidelity production transactional web applications.  The role involves diagnosis and research of various technical issues, designing and coding fixes.  Ownership of problems from first notification right through to resolution. 
• Enforce current standards and introduce improvements
  • Identify failings/weakness in current tools/applications and working practices
  • This includes both process/standards and technologies/tools
  • Requirements for project delivery/handover
• 1st Line Support
  • Provide technical skills to resolve incidents under direction of Tech Specialist where necessary
  • Primary focus is on restoration of service.
• Participation within an on call support / Rota based service provision as demanded.
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Assisting and educating users, other support personnel and management in use of specified applications (where deemed appropriate.)
• Provision of input to development of software solutions for incident fixes and preventative System Change Requests.
• Input into the documentation of Application Recovery procedures.
• Liaison with other application development / support areas
• Liaison with other systems operations team (e.g. Unix, DBA, DAS etc)
• Proactive sharing and transfer of skills with other team members.
• Provide input into Disaster Recovery and BCP plans / processes.
• Knowledge of and input into environment initiatives within the overall systems function.
• Ensure adherence to change management processes and assist in facilitating the ongoing review and enhancement of these processes.
• Work with project / operational areas as required to safeguard production service when changes are introduced into the production environment. 
• Champion the Recovery group both within Web Delivery and to the rest of Technology and the Enterprise

Experience and Qualifications Required

Must have:

• Willing to work in Support (Along with UK Shifts & 24X7 On-call on rotation basis)
• At least 5 years of Java/J2EE / Java 11 (development or support experience)
• Spring / other IOC containers, RESTful Services, Spring Boot
• Knowledge of Cloud Based architecture / PaaS, Pivotal Cloud Foundry (PCF), Amazon WebService (AWS), Kubernetes, Terraform
• Working Knowledge of Javascript, Node.js, React.js.
• IBM WebSphere Portal Server, Unix, Liberty, Websphere 6.0, Websphere 4, I.H.S
• Hands on experience of RDBMS, Oracle / Sybase and SQL
• Hands-on technical development for tactical fix & automations
• Experience of best practices development methodologies. Especially Agile/DSDM/XP
• Good analytical, problem-solving and documentation skills.
• Calm approach when under pressure
• Solid people networking and collaboration skills
• Knowledge of XML and practical experience using it with Java
• Self-motivated, self-starter, team-player
• Knowledge of the mutual funds industry
• Excellent communication

 Desirable Skills are:

• Exposure to Layer 7, Siteminder is desirable
• Practical experience of eBusiness, eCommerce & Internet technologies, best practices & industry standards
• Struts, JUnit, PhantomJS, Sonar, Jenkins
• IBM RAD / Eclipse
• Configuration Management tools, SVN, Bitbucket would be an advantage.
• Knowledge of WAS administration
• Disciplined and conscientious approach
• Ant / Maven, Grunt, Cruise Control (or similar) and experience of continuous integration

Within Systems & Operations the following values are fundamental to the way in which we work:

• Customer Focus                
• Ownership                         
• Enthusiasm
• Integrity                                            
• Teamwork                         
• Respect               
• Innovation

We are committed to being an inclusive and diverse company to work for and strive to create a culture where flexible working is encouraged so that we retain and attract the best talent by offering working patterns that suit both individual and business needs.