Job Description
Role Purpose
To efficiently manage operational support activity with Global Procurement operations team
Key Accountabilities
- Support Hotels in AMER with BirchStreet P2P system including managing queries, raising tickets with BirchStreet and IHG internal teams.
- Deliver service catalogue workload as required, including supplier administration, contract administration, sourcing support, travel mailbox and standard reporting, meeting agreed SLA’s
- Deliver procurement helpdesk services, resolving system / supplier administration and travel / expenses queries in line with SLAs
- Participate in ongoing training regarding the provision of the services
- Manage supplier set-up processes including sustainability and risk assessments
- Provide support in basic administration of procurement systems
- Provide support in ad-hoc projects or data consolidation requests
- Provide suggestions and input as to how services could be improved or delivered more effectively, supporting delivery of continuous improvement
- Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics
Key Skills & Experiences
- Corporate experience working in a call centre or as a junior office support team member, ideally in Procurement
- BirchStreet P2P System experience
- College or 6th Form education ideally
- Ability to clearly explain things to user and empathise with them
- Experience working to deadlines and SLAs
- Experience of working as part of a team
- Good Microsoft Office (especially Excel) skills
- Good communication skills and email writing skills
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
