Senior Analyst - HR Direct, HRSS

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
• Working with and assisting global employee/HR users from APAC, EMEA & AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
• Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
• Manage One-time payments bulk uploads and comp requests.
• Managing & Coordinating queries on Case management tool Service now effectively.
• Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
• Active participation on any new transitions and documents creation.
• Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
• Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
• Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes
• Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
• Ability to identify and escalate complex queries to appropriate stakeholders
• Adhere to agreed KPIs, KRAs, SLAs and customer service standards
• Managing client calls with the Global process partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

• Understanding or Knowledge of HR fundamentals, practices, and procedures
• Strong written and verbal communication skills
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool like Pega, ServiceNow an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.   
• Bachelor’s/Master’s degree in Human Resources or Personnel Management
• 3-4 years of experience in HR or client services role preferred
• Comfortable to work in Global shift timing.

Sound like you? In this role, your key responsibilities will include:   

• Highly Organized and Self-motivated
• Highly Employee and Customer centric  
• Strong team player, willing to learn and share experiences with other team members
• Attention to detail and ability to work towards tight deadlines  
• Result oriented and Proactive in achieving results
• Ability to manage competing priorities and multiple stakeholders   
• Highly Flexible and Adaptable to conditions and business requirements

What we can do for you:  

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.