Senior Analyst - GRC Configuration (Archer)

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

About the Job:

Responsible for supporting First Citizens BancShares’ Integrated Risk Solutions (IRS) team by completing configuration changes, primarily in Archer, from a backlog of work items submitted across the three lines of defense. Work items will include completion of various support tickets, including: data imports, troubleshooting Production defects, enhancements, and new module builds. This position requires a high level of critical thinking and independent problem solving, in addition to effective communication and collaboration skills to successfully support business relationship management with associates and external vendors.

Once Here You Will:

Manage day-to-day support tickets and configuration work for the First Citizens BancShares’ GRC systems

• Complete tickets to support the maintenance of the Archer platform

  
  

• Coordinate with business partners on bulk uploads and data migrations with a focus on accuracy and continuity

  
  

• Troubleshoot reports of Production defects and use critical analysis to identify potential solutions

  
  

• Actively monitor GRC request queues and provide effective communication to business partners

  
  

• Maintain flexibility to shift priorities in a quickly evolving Enterprise Risk Management environment

  
  

Participate in IRS systems development lifecycle

• Provide support for IRS projects through analysis and configuration of user stories

  
  

• Execute quality assurance and quality assurance scripts to confirm building requirements

  
  

• Participate in project calls, as needed, and serve as a liaison between the IRS team and business partners

  
  

What You’ll Bring:

• Experience as an administrator of the Archer platform

  
  

• Knowledge of various bank/government regulatory requirements and processes

  
  

• Ability to comprehend and translate complex business requirements into technical solutions

  
  

• Excellent interpersonal and communication skills, both verbal and written

  
  

• Exceptional organization, analysis, decision making and problem resolution skills 

  
  

• Must be able to meet deadlines

  
  

• Uses independent judgment to accomplish objectives

  
  

• Advanced PC Skills including Microsoft Visio, Excel and PowerPoint

  
  

• Experience with developing visual workflows a plus

  
  

Education and Experience:

• Any Bachelor Degree / Master's degree

  
  

• 4  to 7 years of relevant experience

  
  

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.