Senior Analyst - Deals Desk (US shift)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

The Go to Market team for Freshworks is the fastest-growing function in the organization and spread out across continents and time zones. With the increasing market demand and diverse landscape, there is an ever-increasing ask for deals packaged for specific buyer personas. Add different geographies, their laws, and regulations, and it requires careful understanding and execution of the business arrangement between us and our customers.

The Deals Desk’s role is to ensure all of the above factors are met and culminate to being the one-point interface for all global sales teams to drive deals towards contractual and commercial closure. 

As a Senior Deals Desk Analyst, you will be responsible for:

• Drive and influence comprehensive deal reviews for large, complex deals. 
• Actively participate in the sales strategy to support revenue objectives. 
• Partner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure. 
• Build custom pricing model where needed. 
• Advise customer contract negotiations; including pricing/discount structure, renewal terms, site license agreements and all commercial contract clauses. 
• Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence. 
• Provide sales guidance on elements of a “good deal” using competitive insights and historical pricing in similar deals. 
• Develop and/or contribute to process improvement and control governance for your assigned territory. 
• Participate in projects, sales training and related initiatives from management as requested. 
• Provide regular process improvement/best practice input to finance leadership Own internal activities on key deals (structuring, problem-solving and support/approvals).

To be successful in this role:

• Have a Bachelor Degree
• 4+ years in a deal desk, finance, business analysis, sales ops, and/or order to cash experience.
• Experience working within in a Enterprise, SaaS, or high-tech company is ideal.
• Excellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographies.
• Experience in assessing multiple business and financial factors to make complex judgment calls.
• Ability to work cross-functionally across various business units, adapt quickly and prioritize requests.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.