You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
The Analyst, GMNS - Operational Excellence - Monitoring & Testing, will be responsible for developing and improving testing and monitoring strategies for the GMNS business, with a strong focus on driving automated risk monitoring. The role will support operational risk identification and develop governance oversight to drive valuable insights and effective risk mitigation strategies. This includes Assessment, Implementation and Governance of Key Risk Indicator Program leveraging Enterprise capability of Smart Monitoring and ensuring GMNS is effectively managing those risks in accordance with the company’s risk appetite, framework and policy. A core objective is the successful implementation of the Monitoring & Testing Program in GMNS by collaborating with GMNS Business Leaders, Compliance, General Counsel, Global Risk and Compliance and other key partners and stakeholders to sustain and enhance a culture of winning the right way. The position requires the ability to support global initiatives and participate in special projects across multiple regions and time zones.
Amex Flex:
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model
Business Overview:
Global Merchant & Network Services (GMNS), the merchant and bank partner network of American Express, acquires and maintains relationships with merchants and banks, who welcome American Express branded cards. We are dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMNS Analytics & Products aims to provide best in class analytics to support key GMNS priorities, support strategic initiatives, optimize investments, accelerate merchant and network activation enhancing the value Amex acceptance brings to merchants and Card Members at scale. If you’re interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in GMNS.
Job Responsibilities:
Development, review and/or execution of strategic actionable insights & analytical solutions to drive profitable marketing or servicing actions.
Solving complex business problems by ideation, development & ownership of next generation tech solutions, algorithms, and platforms.
Analyze data to derive business insights and create innovative marketing solutions.
Innovate and enhance existing solutions using big data & advanced analytics.
Build products to bring scale to critical initiatives and enhance productivity.
Qualifications and Skills Required:
·Strong analytical and problem-solving skills
·Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment.
·Creative thinker with ability to learn quickly and navigate through unstructured initiatives
·Ability to work effectively in a team environment with strong communication and interpersonal skills
·Effective in written and verbal communication with partners located globally
·Good Programming skills are a must
·Knowledge of SAS, SQL, Java, Hive, Pig, Python, VBA is a plus
·Knowledge of MS Office – PowerPoint, Excel
Academic Background:
·Bachelor's/ Masters in Statistics/Mathematics/Economics/ Engineering with relevant experience
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.