Senior Analyst - Analytics

Job Description

Title                 Senior Analyst - Analytics

Department      Data Value

Location          Gurgaon

Level                4

About Fidelity International

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Data Value Team and feel like you’re part of something bigger.

About your team

The Data Value function is based in India and supports Fidelity International’s  Sales, Marketing, Propositions, Risk, Finance, Customer Service and HR teams across the globe. The key objectives of the function are:

• To develop deep customer insights for our businesses helping them segment and target customers more effectively
• To develop a fact based understanding of sales trends and identify actionable sales growth opportunities for each of our sales channels
• To understand customer preferences in terms of products, service attributes and marketing activity to help refine each of these
• To help develop new services lines e.g. develop customer analytics for key IFAs, DC Clients, Individual clients etc.
• To develop market and competitive intelligence in our key markets to help shape our business planning in those markets

The function works directly with business heads and other senior stakeholder’s stakeholders to identify areas of analytics, define problem statements and develop key insights.

About your role

You will be expected to take a leading role in developing the Analytics capabilities for our businesses.  This will involve:

• Engaging with the key stakeholders to understand Fidelity’s sales, marketing, client services and propositions context
• Engaging and collaborating with different other internal teams like data support team, technology team for development of new tools, capabilities and solutions.
• Work collaboratively with IS Operations to accelerate development and sharing of highly customized data sets
• Maximize Adoption of Cloud Based Data Management Services: Build out sandbox analytics environments using Snowflake, AWS, Adobe, Salesforce. Support both data viz and data science applications

About you

Stakeholder Management (10-15%)

• Works with key stakeholders to understand the business problem and translate it into appropriate analytics solution
• Engages with key stakeholders for smooth execution, delivery and implementation of solutions

Maximize Adoption of Cloud Based Data Management Services (40-50%)

• Adopt usage of API’s and real time data connectivity to various service providers (proof of concept / sandbox environments only)
• Build out sandbox analytics environments using Snowflake, AWS, Adobe, Salesforce
• Support both data visualization  and data science applications
• Speed transition from development to production (Pilot ETL prior to handoff to IS)
• Assist with documentation of data lineage in support of risk management, customer privacy and data governance initiatives
• Development of customer touchpoint master table in support of various AI/ML applications

Collaboration and Ownership (5-10%)

• Sharing of knowledge, best practices with the team including coaching or training in some of deep learning/machine learning methodologies. Provides mentoring, coaching, and consulting advice and guidance to staff, e.g. analytical methodologies, data recommendations
• Takes complete independent ownership of the projects and the initiatives in the team with the minimal support

Developing/Evaluating Tools, Methodologies or Infrastructure: (25-30%)

• Evaluates/develops, advance tools, methodologies or infrastructure to support long-term business problems and take the group to the next level, e.g. modelling software, modelling methodologies, data and system requirements, scoring process, optimization environment

Experience

• Overall 5 to 8 years of experience in Analytics
• 4+ years of experience in SQL/Python/Open source Machine Learning Libraries/Deep Learning
• Experience of working in AWS Environment preferably using Snowflake
• Should be able to run analytics applications such as Python, SAS,SQL and interpret statistical results
• Knowledge of SPARK/Hadoop/Big Data Platforms

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.