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Job Description

You Lead the Way. We’ve Got Your Back.


With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


Join Team Amex and let's lead the way together.


Function Description: (dedicated servicing specialist)



The Outsourced Program Administrator (OPA) roles provides incumbents with an excellent opportunity to work within the Commercial Client segment with a combination of relationship management and operational activity.


Purpose of the role:


The concept behind the role is outsourcing the Program Administrator’s and or Authorized Signatory functions to American Express; driving entrenchment and value of AXP Corporate program. OPA works alongside and support the Account Management team in retaining the existing relationship with a dedicated Global Account through best-in-class service. In addition to Operational support the role also involves providing financial analysis & project management/support for client’s Regional & Global Commercial Program. In this role, the person will be required to provide end to end operational support - own, resolve and action servicing queries.


Responsibilities may include but not limited to:


Responsibilities may change in accordance with client requirement and contract


Manage corporate program (T&E, BTA, P-Card, VPayment, B2B etc.)


~50% scorecard is driven by client metrics 


Provide administrative support and consultation in partnership with Account Manager example: limit, hierarchy reviews.


Implement and support operational process improvements in coordination with client and account development team


Authorized Signatory and centralized point of contact for new applications including urgent card requests


Manage/Improve contract performance: Card cancellation & reinstatement, cash access, credit losses reduction,


          spend increase on cards, debt management, credit limit update etc.


Audit controls example: cancellations, employee data reviews administration accesses.


Employee id number maintenance between client and American Express system


Supporting maintenance of regional reference documents and client intranet sites


Escalation support for the client & account management team


Work with client’s finance organization to support any reporting or data-pull requirements for their automated expense reporting.


Reconciliations of Expenses & upload these into the ERP system


Card account reconciliation (CAR) expertise for Meeting & P- cards


Critical factors to success but not limited to:


      Favorable feedback from stakeholders including leadership.


     Positive Client Net Promotor Score


      Drive performance matrix for internal and external stake holder


Past Experience:


PA Servicing/In-depth corporate card servicing experience is MANDATORY 


Functional and technical skills/capabilities may be required but not limited to:


Experience and strong knowledge of American Express Corporate Card products in proprietary


          and partner bank markets including JAPA/EMEA/US/LAC 


Strong knowledge of Commercial product functionalities and processes


Previous client management experience.


Technical and operational background on corporate services - with proven track record


Strong organizational and prioritization skills is critical


Build relationships with decision makers and influencers with the client.


          Adopting a consultative approach when defining best solutions for Client.



Knowledge of platforms may be required but not limited to:


Knowledge and experience of American Express systems such as GlobeStar, MYSU, COCAS, @work, SFDC etc.


In-depth working knowledge of the above American Express systems – prior experience in financial adjustment queries,


         @Wrk reporting – knowledge of types of reports and their uses for the client.


Knowledge about Delinquency Management and its benefits for the client.


Strong MS Excel and PowerPoint skills; ability to analyse data, present inferences and recommendations to stakeholders


Reconciliations of Expenses & upload these into the ERP system


Card account reconciliation (CAR) expertise for Meeting & P- cards


Behavioural skills/capabilities required but not limited to:


High motivation and resilience levels, with proven track record to work both independently


         and partner across mult

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