JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a competitive digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
Job Summary We are seeking a knowledgeable and resourceful Accessibility subject matter expert. You will not only be able to demonstrate your knowledge and sensitivity to the access needs of people with disabilities, but also your experience and strong command of digital accessibility standards and best practices. We are looking for someone who can guide and coach Product and Technology teams in creating accessible digital products in conformance with accessibility standards. If you can rise to this challenge, we need you!
Job responsibilities
A successful candidate will be passionate about accessibility in the digital space, with a broad knowledge of accessibility barriers and the tools and techniques for overcoming them. Expert knowledge of current accessibility laws and standards is a must. Responsibilities will include, but not be limited to:
- Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws
- Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience
- Applying accessibility knowledge to a wide range of the firm’s digital properties, including mobile applications, and digital documents
- Coaching colleagues and clients in one on one, small group, or large forum environments
Using data on accessibility issues within products to identify, report on and drive improvements to the product feature
Required qualifications, capabilities, and skills
- 5+ years of experience in driving accessibility in digital, customer facing programs or functions
- Experience with a broad range of technologies:
- PDF accessibility and other digital document standards
- Web accessibility on various platforms including Windows and MacOS
- Mobile accessibility on various platforms including Android and IOS
- Video and other digital media
- Hands on experience with Assistive Technology (e.g. screen readers, magnifiers, alternative input, etc.)
- Advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF
- Familiarity with modern web application development practices and popular JavaScript frameworks
- Familiarity with Web accessibility standards (WCAG, WAI-ARIA)
- Deep knowledge of cross-platform and browser compatibility issues
- Familiarity of next-version web technologies: HTML5 , CSS4, and ES6
- Demonstrated ability to manage multiple, strategic partner relationships at the Executive Level as well as supervisor level
- Able to successfully multi-task across tactical and strategic initiatives
- High degree of initiative and autonomy coupled with an ability to function successfully as part of a team (in person and virtual)
- Honed consulting, influence, and negotiation skills to achieve desired outcomes that inspire action and trust from stakeholders
- Innovative and creative thinker; able to generate new ideas; forward-thinker; thought-leader
- Written and verbal communication skills – able to present status, facts, thoughts and ideas in a clear, concise, convincing and organized manner
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
