Job Description Template
Job Title – Security Operations Center Technology Specialist
Management Level: CL9
Location: Pune PDC3C
Must have skills:
- Minimum of Associates degree in Computer Science, Information Technology Electrical Engineering or relevant field with 4 years Security application support
- Minimum of 4 years’ experience operating and supporting CCure 9000 and Genetec Omnicast.
- Experience directly supporting security applications in access control, video surveillance, or building management systems within a SOC environment.
- Basic IP networking knowledge, including device configuration and troubleshooting.
- Self-Starter Mentality: Ability to work independently, take initiative, and drive project to completion.
- Strong cross-functional collaboration skills, working with IT, security, operations, and leadership teams.
- Excellent problem-solving abilities, with a focus on troubleshooting and resolving technical issues efficiently.
- Proficiency in Microsoft Office Suite, particularly Excel, Power BI, SSRS, for reporting and analysis.
Good to have skills:
- Experience with automation leveraging PowerAutomate.
- Experience with project/task management tools such as JIRA, Smartsheet, Asana, Monday.com, DevOps, or Microsoft Planner.
- Hands-on experience with SOC video wall systems.
- AutoCAD experience
- Excellent organization, analytical, and communication skills
- Rapport and influence building skills
- Excellent customer service
- Ability to learn quickly and to multitask; be adaptable and flexible
- Ability to work autonomously and in a team environment, while paying strict attention to detail
- Ability to adhere to timelines and deadlines with effective time management skills
- Must be able to work with and protect highly confidential information
- Strong decision-making ability during emergencies
- Demonstrated ability to drive organizational change, change management
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
- ASIS CPP and or PSP certification
- Certified Information Systems Security Professional (CISSP)
- Strong knowledge of ISO 27001 Controls and Risk Management Framework
Job Summary:
Accenture’s Global Protection and Security (GP&S) team is seeking a skilled security technology specialist to support the regional Security Operations Centers (SOC). Responsibilities include assisting with the managing/configuration of electronic access control and security video systems and acting as the local resource at both SOCs to implement the SOC Technology Manager’s priorities. The ideal candidate has a strong background in Software House/HID electronic access control technologies and Genetec’s Omnicast video management system, as well as familiarity with industry standards, application and alarm management, installation and maintenance of systems, along with strong communication skills and the ability to work collaboratively. This role requires a self-starter with strong task management skills, capable of driving initiatives independently while collaborating with cross-functional teams.
The ideal candidate will have hands on experience in electronic access control, security video systems, IT infrastructure, and business intelligence reporting, with a strong focus on system health monitoring, workflow automation, security platform integrations, and troubleshooting networking protocols. The position provides hands-on support for security applications (CCure 9000, Genetec Mission Control, Everbridge, SureView.), SOC video wall systems, and networked security devices, while working closely with IT, security operations, and local leadership teams to optimize technology performance and incident response workflows.
Roles & Responsibilities:
- Supports the Security Operations Center (SOC) and liaises with the SOC Technology Manager to support their security technology systems
- Assist with updating access control and video surveillance training materials
- Configure, maintain, and troubleshoot security applications, including CCure 9000, Genetec Security Center, and other access control/video management systems.
- Provide technical support for SOC video walls, ensuring proper functionality of hardware (monitors, controllers, matrix switchers, KVMs, etc.) and software (Genetec Security Desk, CMS platforms, SureView, etc.).
- Support device onboarding, configuration, and software updates for security and SOC hardware.
- Monitor operational security systems for errors, alerts, and system health, proactively resolving issues.
- Work closely with SOC operators to ensure their tools are functional, responsive, and aligned with operational needs.
- Assist with remote troubleshooting and system maintenance for global SOC locations.
- Network & Infrastructure Optimization:
- Support IP network configuration and connectivity troubleshooting for security devices and SOC systems.
- Ensure SOC technology integrates properly with IT-managed infrastructure and cloud-hosted platforms.
- Assist in implementing system enhancements for video streaming performance, network reliability, and SOC hardware efficiency.
- Incident Response & Cross-Functional Support:
- Act as a technical liaison between SOC teams, IT, and security operations, ensuring seamless security system performance.
- Participate in incident response workflows, helping troubleshoot and escalate security system issues impacting operations.
- Maintain and update SOC technology documentation, including system diagrams, troubleshooting steps, and support playbooks.
- Project & Task Management:
- Manage small-to-medium security technology projects, such as video wall upgrades, security system enhancements, and new SOC integrations.
- Collaborate with IT, security, and operations teams to execute technology initiatives and ensure timely delivery of upgrades and improvements.
- Support various project stakeholder by ensuring security video systems meet standards and are installed and configured correctly across all Accenture locations
Additional Information:
Ability to work non-standard hours, including weekends and holidays as required by incident recovery.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Experience: >4 years of experience
Educational Qualification: Minimum of Associates degree in Computer Science, Information Technology Electrical Engineering or relevant field with 4 years Security application support
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us atwww.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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