Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
What You’ll Do
- Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
- Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, portals, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact
- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
- Associate with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
Expertise
- Typically requires BE/BTech/BS degree in Computer Science or equivalent plus 8-10 years of work experience. Advanced degree strongly preferred.
- Excellent written and verbal communication, interpersonal, and presentation skills. Ability to function in ambiguous circumstances. Possesses customer consulting skills including the ability to establish relationships with customers, engineers, managers level & above.
- Demonstrates expertise on a broad range of technologies and delivery methods.
- Experienced in customer-facing roles including pre-sales and/or service delivery roles.
- Security related certifications (CCIE-Security, CCNP Security, etc.) and have a drive for continuous learning.
- Understanding of Security portfolio of an enterprise and service provider network.
- Good in Security Policies of organisations and create relevant solutions using Cisco technologies abiding to the same.
- Ability to showcase Security compliance regulatory guidelines controls applicable for respective industries
- Domain Specialist of one or more of Cisco Security Product/Solution like NGFW, AAA, Cisco ISE, Content Security, Cloud Security, Endpoint Security, SIEM, etc. As well as understanding of cloud computing involving multiple cloud providers like AWS, Azure, Google.
- Knowledge of software programmability, automation, orchestration, and/or virtualization is desired.
Leadership / Autonomy
- Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
- Mentor / develop others. Involved in strategic projects with high clarity. The emphasis is on complexity, active participant/initiator, and leader.
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
