Job Description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role You will be responsible for developing + diversifying business in line with financial + volume targets. Your Responsibilities
You will be responsible for developing + diversifying business in line with financial + volume targets.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
- To align your sales efforts with customer care location (CCL) managers, pricing + business development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers + team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills and Experiences
- Minimum 5 - 6 years work experience in sales, particularly in the freight forwarding industry.
- Strong customer service skills to build and maintain client relationships.
- Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
- Ability to work well within a team and support colleagues as needed.
Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
