Job Description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC). - To establish + strengthen operational relation to customer contact(s) through daily interactions, regular
care visits + pro-actively advising + consulting to ensure customer satisfaction. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
leeway in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
customer requirements into the KN systems alongside the (initial) customer order. - To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate
measures in case of challenges. - To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
- Minimum 4-5 years of experience in customer service or a related role within the freight forwarding industry.
- Preferred candidate who has handle 'Import' customer care; good in custom procedures.
- Excellent communication skills, both written and verbal, with the ability to handle customer inquiries and complaints effectively.
- Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
- Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.
Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
