Scheduling & Forecasting Analyst - (Work Force Management)

What success looks like in this role:

• Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end.
• Process Improvements
• Hypercare program for new accounts
• Work with Solution Architects for prospective customer
• People Management/Development
• Knowledge Enhancement
• Focus on improvement areas by client for all FSR (WFM) metrics
• Effective Coordination within the Team and a good Team Motivator
• Initiatives that would improve the process/metrics for an account/Region

You will be successful in this role if you have:

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