Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will :
- Support SAP Employee Central (EC) Payroll in requirements definition, technical design, custom development.
- Support development of global standards for the service to different regions with a clear measure to improve against KPIs, identify cost efficiencies and continuous improvement
- Responsible for the impact assessment, analysis, design & implementation of any process or system changes impacting the service, inclusive of monthly SAP Service Pack releases.
- Monitor defects and CRs (enhancements) in JIRA (DevOps tool) and ensure any high priority issues are addressed and tracked to closure
- Complete deliverables within SLAs and with high levels of customer satisfaction.
- Analyze business requirements and develop effective configuration solutions
- Identifying any risks and propose solutions
- Support implementation and take responsibility for progress of technical and functional work streams, working closely with Tier 2 Support team as well as business.
- Support clients in defining relevant business processes. Provide business consulting support to customers.
- Plan, follow and deliver every step of the project in line with agile methodology
- Provide technical guidance and support to other members of the project team.
- Keeping up to date with the latest SAP HR technologies and trends and sharing knowledge with other team members.
- The successful candidate will also meet the following requirements:
- Conduct Peer reviews for the technical deliverables and evaluate the impact on other regions.
