SAP GTS Analyst

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

ERP/ SAP S4 Support Operations Analyst, GTS (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Joining our ERP/SAP S4 HANA Run Support Organization as an IT Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

This role will be critical to secure seamless ERP Operations across all globally deployed S4 HANA and adjacent application capabilities globally. You will become part of our IT team which is centered in our Global Capability Center in Bangalore India which will scale significantly as we are deploying our new ERP S4 based ecosystems of solutions across the world.

We are looking for IT Subject Matter Experts in Global Trade Compliance (SAP GTS) business processes including Master Data Management, SAP eCommerce Cloud, 3rd party Integrations using SAP BTP and other integration technologies with an excellent technical background in SAP S4 HANA, BTP, GTS, and Mulesoft.

Solventum follows a cloud first approach to provision IT solutions. Our SAP environment is provided through RISE for SAP.

The role will require a combination of strong technical skills in the mentioned ERP solutions in combination with working experience from a role in a SAP S4 Technical Center of Excellence.

Here, you will make an impact by:

• Analyze, trouble shoot and provide technical fixes for incidents impacting the operation of the Solventum ERP platforms.
• Monitoring the ERP system to identify any issues or anomalies, investigate and troubleshoot system errors, performance bottlenecks, and other technical problems.
• Collaborate with other teams (such as Basis administrators and developers) to resolve issues promptly.
• Handle incoming incidents and service requests related, prioritize, and categorize incidents based on their impact and urgency and provide timely resolution or escalate to higher-level support if needed.
• Assist in applying patches, updates, and upgrades to the ERP system where applicable and ensure that the system is up to date with the latest fixes and enhancements, collaborate with Software vendors and SaaS providers.
• Manage user roles and authorizations and ensure compliance with security policies and access controls.
• Maintain documentation related to system configurations, processes, and procedures and generate regular reports on system health, incidents, and performance metrics.
• Depending on your SAP S4 RUN experience you will provide those services on Level 2 or Level 3 and therefore also have the potential to grow within our team alongside with your increasing experience.
• Coordinate with developers for customizations, enhancements, and bug fixes.
• Participate in testing and validation of changes. Assist in managing system changes, transports, and transports approvals.
• Ensure proper change control processes are followed.

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree in computer science, information technology or a related field  
• Minimum of 3 years prior SAP ERP Level 2 support experience
• Certifications specific to the SAP S4 modules or boundary solutions as listed above

Additional qualifications that could help you succeed even further in this role include:

• Experience working with (or for) SAP, Certified Partners, Managed Services providers or System Integrators
• Experience in a multi-national large company – preferably in Life Sciences
• Work experience in a customer SAP ERP Center of Expertise
• Understanding of ERP best practices in process design, configuration, and development
• Excellent interpersonal, presentation, written and team collaboration skills.

Work location:

• Bangalore, India

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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