Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities:
As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.
Required skills:
1. Functional experience in SAP sales and service module.
2. Good experience in CRM Middleware, BDOCs, IDOCs.
3. Good experience in background job process and job error analysis.
4. Good understanding of one-order framework.
5. Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations.
6. Proficient in MVC and WebUI Architecture.
Additional Skills: SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).
General-
1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3. Problem Management: Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4. User Training: Offer training and guidance to users to help them in case of issues coming up during Incident Management
5. System Monitoring: Continuously monitor system performance, identifying and addressing performance bottlenecks or slowdowns.
6. Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.
Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.
Additional information
Around 4 years of SAP CRM experience
Educational qualification:
B.E,/ B.Tech. , M.B.A. (preferred)
Experience :
Around 4 years of SAP CRM experience
Mandatory/requires Skills :
SAP CRM On Premise Functional